What You Need to Know About Ordering Our Country Decorations at Wholesale Prices

   

ORDERING

Place your secure order by using our Online Shopping Cart. You can also call us at 877-330-0443, 8am-5pm Eastern, to place your order. Have the items that you want to purchase, item numbers, shipping information and credit card information ready when calling.

ETA's

On our new and seasonal items you will find ETA's.  Example:  "XYZ Item-  SHIPS MAY."  This is for your convenience in knowing when items will be available.  Fall items have an ETA of May/June and Christmas items have an ETA of June/July because this is when they normally begin shipping for the Fall & Christmas selling seasons.  New and popular items will have an ETA to show approximately when you can expect to receive the product.

MINIMUM
ORDER

 

 

Only $75 Minimum Order. Orders submitted through our shopping cart for less than $75 will not be accepted or processed.

PRICING

Effective January 2011. Subject to change without notice. We are not bound to pricing/quantity errors contained herein and have the right to withdraw any offer or make you aware before your order ships.

SHIPPING/ FREIGHT

FOB Farmington Hills, MI 48335. FedEx is our shipper of choice unless order qualifies for Motor Freight. We do not ship by USPS. Delivery is subject to delays due to manufacturing conditions beyond our reasonable control and will not affect contract terms. It is the buyer's responsibility to know the nature of freight costs. Address correction charges, received from the shipping company due to an incorrect address provided by the customer, will be billed to the customer.

INTERNATIONAL
ORDERS

We ship internationally via FedEx Global. You agree by ordering that you have investigated all duties and freight charges associated with placing an international order. The customer is responsible for all duties and freight charges. Refused international orders due to the customer not being aware of duties and applicable freight charges will be responsible for freight charges to and from as well as a 20% restocking fee.

CANADA:  Please be aware that additional charges will be assessed by customs at the border, including GST taxes and UPS brokerage fees.  These fees must be paid by you.  We cannot estimate these fees prior to shipping.

DAMAGES

Must be reported within 7 business days from the invoice date. Orders must be in original packing. All damages will be subject to review.

ORDER
DISCREPANCIES / RETURNS / REFUSED SHIPMENTS

Our order process includes a 3 step process to ensure quality and accuracy. Discrepancies in orders must be reported within 7 business days from the date of invoice otherwise the inquiry will not be processed. Orders returned, Refused shipments without prior approval will be subject to a 20% restocking fee and subject to return shipping charges.

BACKORDERS

We automatically ship backorders. We do not call you before shipping backorders. If you do not want backorders, you must receive a cancellation number from our customer service representative.

PAYMENT
OPTIONS

-ONLINE ORDERS MUST PAY BY CREDIT CARD

-Visa, MasterCard, AMEX, Discover (we are unable to call you before we charge your card).  Declined credit cards will be followed up with a call or email requesting an alternative card.  If an alternative card is not provided in the specified period and the order has to be unpacked, a 20% restocking fee will be charged to the credit card.

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